Privacy policy.

Purchases, activations and support

Orders and activation

Guitar Lab uses the order and payment references, amount, payment status, email address if supplied by PayPal, and an installation identifier to provide the licence and manage activations. The legal basis is performance of the contract. Licence management data is kept while the licence is in use, and accounting records are kept for the statutory retention period.

Support and activation key requests

Guitar Lab uses your email address and, for support, your order reference to process and respond to your request. The legal basis is taking steps at your request or performing the contract for an order. The reference identifies the payment concerned.

Withdrawal

Guitar Lab uses your full name, email address, order reference and the date of the request to handle your notice and confirm receipt. This processing meets a legal obligation. The data is kept to handle the request and, where applicable, to document it for the applicable statutory period.

Security

Rate limits keyed to a hashed IP address help prevent abuse of forms and activation. The legal basis is the legitimate interest in protecting the service.

Device data and checkout cookie

Microphone or audio input is analysed on your device. Your settings, progress and imported scores are also stored there. Your browser remembers the language you select. The site uses a necessary cookie to retrieve the licence code when you return from PayPal. It expires after seven days at the latest.

Recipients and transfers

Cloudflare hosts the website and database. PayPal processes payment and shares the transaction result. GitHub serves the installers.

Cloudflare provides safeguards for restricted transfers it makes as a processor, including standard contractual clauses. PayPal describes the safeguards for its own processing in its privacy statement.

Cloudflare Data Processing Addendum · PayPal Privacy Statement · GitHub General Privacy Statement

Your rights

Depending on the processing, you can request access to, correction of, deletion of or portability of your data, ask to restrict processing or object to it. Contact us by email at [email protected]. You can also lodge a complaint with the CNIL.